Refund policy

100 Days!

If you don't love our product after 100 days of receiving the item you are entitled to return it for a complete refund.

To be eligible for a return, your item must be in re-sellable condition or the same condition you received it in and with original packaging. You’ll also need the receipt or proof of purchase, or provide us  with the information to be able to look it up.

To start a return, you can contact us at support@beautytoolsnyc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@beautytoolsnyc.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.